Okay, so I got the links to the first three games today. Darkfall is working fine, Avira detected a virus in the Black Mirror, which I suspect is a false positive, although I don't know how to tell Avira not to mark it as one, and Aura fate of Ages keeps giving me the message on startup "An internal failure occurred" and no other message. I downloaded a 1.04 patch and messed with the compatibility settings, WinXP service pack 3, run as adminsitrator, but nothing has corrected that.

Has anyone a solution to get these 2 to work?

Thanks,

Gypsy.

Gypsy23-

I'm going to move this to our Tech Help subforum.  If no one responds, please open a help desk ticket to contact support.

im having same issue with Aura. Black mirror will play except there are large pink squared off areas in the graphics where you cant see the entire room so you are unable to check everything out fully when looking for clues or items. I have down loaded it twice and it is exactly the same with both. Dark fall was fine.

I had this same problem with Aura (error message: An internal failure occurred). I opened a Helpdesk ticket, and got the reply to uninstall and reinstall, so I did that. It did not correct the problem, so I added that info to my ticket. That was 10 days ago - I haven't heard back.

I don't know if it is a corrupted download or something to do with having Win7, but maybe if anyone HAS managed to install this they could share their experience.

Could someone help us out please

Originally Posted By sealpath (22 JUN 2012 9:20am)

I had this same problem with Aura (error message: An internal failure occurred). I opened a Helpdesk ticket, and got the reply to uninstall and reinstall, so I did that. It did not correct the problem, so I added that info to my ticket. That was 10 days ago - I haven't heard back.

 

I don't know if it is a corrupted download or something to do with having Win7, but maybe if anyone HAS managed to install this they could share their experience.

 

Could someone help us out please

@ SealPath Hello, 

    Firstly let me apologize for this happening. The senior engineer got sick this week while he was working on your problem and with the files. He is back now and has your problem solved if you will please refer back to your helpdesk ticket. Thanks so much for your patience. 

@Gypse23

If you will please open a support ticket I can fix your problem as well as it is related to the same issue SealPath was having. Thanks so much. 

@Support

Thank you for the quick response. I have received an update on my ticket, and have been told I will be sent a link to download the fixed file.