There still seems to be some confusion regarding the process for getting problems with JA Shop orders resolved.

I'm not part of the Helpdesk staff but on 14 March, I was asked to alert forum participants as to the correct procedure. To that end, I made a sticky post in the JA Store subforum.

It appears, however, that doing so hasn't been enough. Therefore, this post will become a global announcement.

We're asking anyone who has a problem downloading or otherwise acquiring a game that's been purchased from the JA Shop to please go to http://www.justadventure.com/support/issue.asp and open a Helpdesk ticket.

Follow-ups on existing tickets should also be done via the Helpdesk by pulling up the ticket in question and adding to it.

Once you open or add to your Helpdesk ticket, every effort will be made to get back to you within 24-48 hours.

Posting about these kinds of problems in the forums will delay action considerably, as the forums are not regularly monitored by the Helpdesk. Further, I've been told that the Helpdesk no longer handles problems via email.

I try to alert the Helpdesk when I come across forum posts about problems with JA Shop orders. But I don't view all new posts in all subforums on a daily basis, nor do I actively seek these kinds of posts.   

Also, just so everyone will know, the Technical Help subforum is for for member-to-member assistance if you have problems running games or other software, experience hardware-related problems or need other kinds of technical help. It doesn't include problems with JA Shop orders.

I apologize to everyone who is having or has had problems ordering games from JA. I'm sorry there's been so much confusion and I, along with the rest of the JA staff, greatly appreciate your patience. Thanks!

Karla and all, I just got an email in my inbox announcing A New Beginning and the Wispered World both for $9.99 @ 80 % off and I'm thinking of buying them. so where is the link to buy them? Why isn't it sticky'ed on the forums? 

I don't know where to find the link to get this deal, could you guys help me, please?

Thanks in advance.

Originally Posted By AlienBZ (27 APR 2012 9:05am)

Karla and all, I just got an email in my inbox announcing A New Beginning and the Wispered World both for $9.99 @ 80 % off and I'm thinking of buying them. so where is the link to buy them? Why isn't it sticky'ed on the forums? 

 

I don't know where to find the link to get this deal, could you guys help me, please?

 

Thanks in advance.

Well, so far, I'm not involved with the JA newsletter, but I did receive one.

In mine, all of the graphics in the top half of the newsletter carry a link to a page where the bundle can be purchased:
http://sites.fastspring.com/justadventure/product/daedalicbundle

The bundle is also reflected on the top page of the JA Shop at http://justadventure.com/shop/.

The listing carries the following two links:

Info: http://justadventure.com/shop/198/daedalic-bundle-a-new-beginning-&-the-whispered-world

BUY: http://sites.fastspring.com/justadventure/product/daedalicbundle

An announcement also appears in the JA Online Store subforum, at http://www.justadventure.com/forums/posts.asp?t=24125&pg=1#348765. However, although the post reflects a link to be placed on JA's mailing list, it has no link to the Daedalic Bundle. I'd say, however, that this would be the best place to post questions about the newsletter's contents.

It would appear that the parties responsible for the newsletter and links consider this kind of presentation to be sufficient. I'll alert them to your concerns. 

Thanks, Karla. Maybe this will help others, but I just checked out the Wispered World trailer but this is a game that has cartoony graphics - not my style. So now that I've seen the trailer, I'd decided to pass on this deal b/c for one thing, I've already played A New Beginning, and the other thing is, maybe I can use that $9.99 towards buying Yoomajak's Ring (which I wanted to buy a couple of yrs ago but never bought - yet).

Thanks anyway.