Hi Stella,

I have updated your support ticket and also sent you a direct email personally. I am not sure how you slipped through or what the email situation is. But I assure you we are working right now to take a look at how this happened and fix it so other customers do not expieirnce it. Stella if I can ever be of assistance I am always available at the helpdesk. Emails can get a bit confussing for us on this end because we can't always see what was said prior so we may repeat ourselves etc. We also don't have nearly as much tools available outside of the helpdesk. In the long run it's a better expirience and lends for more accuracy and a faster resolution even if it seems uncarring. I assure you we do very much care about YOU the customer. If there was no you I would be in the bread line. Also we are all gamers as well and know how frustrating it is to buy something and be excited about it and then not get anything. Thanks for trusting us with your game purchase and I hope that from now on you'll see us a bit differently. 

Support

Just a reminder to everyone else if you don't see an email that your ticket has been updated you may want to just log in and check anyway. Thanks guys.

Thank you for following up Karla.  I got the new serial number (thanks Tad!) and the game is now working.

Originally Posted By Stella Artois (25 MAR 2012 10:37am)

Thank you for following up Karla.  I got the new serial number (thanks Tad!) and the game is now working.

 

Very much my pleasure. Enjoy the game and the weekend.

Originally Posted By Stella Artois (25 MAR 2012 10:37am)

Thank you for following up Karla.  I got the new serial number (thanks Tad!) and the game is now working.

 

I'm very happy the new serial number did it. I hope you like Corrosion as much as I do!

I bought Corrosion this past Aug both as a d/l and a hard copy (DVD case/disc). Now I have some questions:

Since I didn't want to bother with the d/l copy I got in the bundle (I was really after the hard copy - love these boxes/discs), I chose to keep the hard copy so,

--Q # 1: can I install the hard copy as a stand alone game from the disc?

--Q # 2: since I prefer to install/play the hard copy of the game, will I need the serial number (to date, I still hadn't installed my hard copy of Corrosion, let alone open the box/DVD case)?

--Q # 3: where do I find the full, complete walkthru for the game?

Thanks in advance.

Hey Alien,

I don't handle issues involving games purchased from JA, but I've alerted the appropriate party concerning your first two questions.

A quicker way to get answers concerning such matters would be to open a Helpdesk ticket: http://www.justadventure.com/support/issue.asp

A full walkthrough is available at http://www.justadventure.com/article/91/walkthroughs-corrosion-cold-winter-waiting.

Coincidentally, I'm the one who wrote it.