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| 28 JAN 2010 at 12:44pm |
ILoveYouIntergalactic Janitor
Posts : 56
Joined: 23 MAR 2009
Status : Offline | Awsome! Thanks for posting!
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| 28 JAN 2010 at 1:18pm |
Agustín CordesGuild Master
Posts : 5696
Joined: 23 OCT 2002
Location: AR, Buenos Aires
Status : Offline | No problem, I love you too.
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| 28 JAN 2010 at 2:15pm |
Taurnil MithrandirJourneyman
Posts : 1093
Joined: 13 AUG 2006
Status : Online | I like the drm-free section!
....set the controls for the heart of the sun....
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| 28 JAN 2010 at 3:43pm |
ILoveYouIntergalactic Janitor
Posts : 56
Joined: 23 MAR 2009
Status : Offline | Originally Posted By Rael (28 JAN 2010 1:17pm)
No problem, I love you too.
lol awwww :-*
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| 28 JAN 2010 at 3:59pm |
Taurnil MithrandirJourneyman
Posts : 1093
Joined: 13 AUG 2006
Status : Online | You can download Riven which is compatible with Vista 64bit! That's good news. What I don't understand is if we can convert $ with €.
....set the controls for the heart of the sun....
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| 28 JAN 2010 at 11:35pm |
AubstopperIntergalactic Janitor
Posts : 85
Joined: 19 MAY 2008
Status : Offline | I just got the email and right away I went and bought GK. I've never played it before, and I know by the way people gush about it, i'm in for a big treat
"Man's greatest tragedy is that he can perceive of a perfection that he can never attain."
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| 29 JAN 2010 at 12:12am |
markornikovJourneyman
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Posts : 1301
Joined: 28 OCT 2011
Location: BE, Antwerp
Status : Offline | Originally Posted By eragon (28 JAN 2010 3:58pm)
You can download Riven which is compatible with Vista 64bit! That's good news. What I don't understand is if we can convert $ with €.
The current exchange rate is used by VISA or an other credit card company.
Which means that with this cheap dollar, GOG's prices are extremely low
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| 29 JAN 2010 at 7:27pm |
Taurnil MithrandirJourneyman
Posts : 1093
Joined: 13 AUG 2006
Status : Online | Originally Posted By markornikov (29 JAN 2010 12:12am)
Originally Posted By eragon (28 JAN 2010 3:58pm)
You can download Riven which is compatible with Vista 64bit! That's good news. What I don't understand is if we can convert $ with €.
The current exchange rate is used by VISA or an other credit card company.
Which means that with this cheap dollar, GOG's prices are extremely low
Yes I agree but my question is: We pay in $ and it is converted in € somehow? How do I see what I pay in €?
....set the controls for the heart of the sun....
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| 29 JAN 2010 at 8:07pm |
| Deleted User | Originally Posted By eragon (29 JAN 2010 7:27pm)
Originally Posted By markornikov (29 JAN 2010 12:12am)
Originally Posted By eragon (28 JAN 2010 3:58pm)
You can download Riven which is compatible with Vista 64bit! That's good news. What I don't understand is if we can convert $ with €.
The current exchange rate is used by VISA or an other credit card company.
Which means that with this cheap dollar, GOG's prices are extremely low
Yes I agree but my question is: We pay in $ and it is converted in € somehow? How do I see what I pay in €?
If you pay by credit card, the credit card company automatically converts it at the ruling exchange rate. You can look up the exchange rate at a site like this one: http://www.exchangerate.com/quick_calculator.html?calc_short_from_iso=USD&calc_short_to_iso=EUR&amount_from=1.00&XR-QuickConverter.x=40&XR-QuickConverter.y=7
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| 29 JAN 2010 at 8:22pm |
Taurnil MithrandirJourneyman
Posts : 1093
Joined: 13 AUG 2006
Status : Online | Originally Posted By TheTraveler (29 JAN 2010 8:07pm)
Originally Posted By eragon (29 JAN 2010 7:27pm)
Originally Posted By markornikov (29 JAN 2010 12:12am)
Originally Posted By eragon (28 JAN 2010 3:58pm)
You can download Riven which is compatible with Vista 64bit! That's good news. What I don't understand is if we can convert $ with €.
The current exchange rate is used by VISA or an other credit card company.
Which means that with this cheap dollar, GOG's prices are extremely low
Yes I agree but my question is: We pay in $ and it is converted in € somehow? How do I see what I pay in €?
If you pay by credit card, the credit card company automatically converts it at the ruling exchange rate. You can look up the exchange rate at a site like this one: http://www.exchangerate.com/quick_calculator.html?calc_short_from_iso=USD&calc_short_to_iso=EUR&amount_from=1.00&XR-QuickConverter.x=40&XR-QuickConverter.y=7
ok, thanks Trav.
....set the controls for the heart of the sun....
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| 30 JAN 2010 at 11:36am |
ArkadiaPrivate Detective
Posts : 558
Joined: 1 JUN 2008
Status : Online | This is one of the best pieces of news I've heard in ages
On an unfortunate side note, I tried to make my first-ever purchase on the website and was not able to download the game, despite my payment going through >
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| 31 JAN 2010 at 3:36am |
HalcyonSchattenjger
Posts : 1652
Joined: 17 NOV 2006
Status : Offline | Ooo Arkadia, not good.
I have the big box game of Riven I'm willing to give away for postage, for those who need it cheap without download.
Me, I love the downloads. Sometimes they don't "stick," but I've found the support from the sites to be very good.
_________________
Exercise your vision.
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| 31 JAN 2010 at 11:35am |
Simo Sakari AaltonenSpace Cadet
Posts : 130
Joined: 23 APR 2004
Status : Offline | Arkadia, you should be able to try downloading again by going to your "My account" page. Hover the cursor over "downloads for this game" and select the appropriate download option.
[url=http://www.telltalegames.com/forums/album.php?u=57439][i]King's Quest[/i] & [i]Space Quest[/i] galleries (Telltale Forums)[/url]&&&&[url=http://www.adventurecompanion.com]The Adventure Companion[/url]
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| 31 JAN 2010 at 11:45am |
ArkadiaPrivate Detective
Posts : 558
Joined: 1 JUN 2008
Status : Online | Originally Posted By Simo_Sakari (31 JAN 2010 11:35am)
Arkadia, you should be able to try downloading again by going to your "My account" page. Hover the cursor over "downloads for this game" and select the appropriate download option.
Thank you for the tip Simo but unfortunately it doesn't work. There is nowhere on the site that registers that I purchased the game, it doesn't show up on the 'games I own' section or on the game page. I didn't even get a confirmation email that I purchased it... there's no record anywhere of my purchase, apart from my Paypal account that indeed confirms the payment went through
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| 31 JAN 2010 at 12:32pm |
Simo Sakari AaltonenSpace Cadet
Posts : 130
Joined: 23 APR 2004
Status : Offline | Ah, that is different. I myself had to go to the account page and download it through there, so thought this might have been the case with you as well.
You should probably contact them through the "My orders and payments" form. Hope they can fix your order quickly!
[url=http://www.telltalegames.com/forums/album.php?u=57439][i]King's Quest[/i] & [i]Space Quest[/i] galleries (Telltale Forums)[/url]&&&&[url=http://www.adventurecompanion.com]The Adventure Companion[/url]
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| 31 JAN 2010 at 3:37pm |
IviniaGuild Master
Posts : 4459
Joined: 7 JUN 2003
Location: US
Status : Offline | Arkadia - did you pay via a credit card through paypal or using your paypal account that deducts the money from your bank account. If it's the 2nd option, those usually take a few days to process. The vendor doesn't even know about your purchase until the paypal route is complete, then the vendor is informed of the purchase.
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| 31 JAN 2010 at 4:51pm |
Simo Sakari AaltonenSpace Cadet
Posts : 130
Joined: 23 APR 2004
Status : Offline | Good point, Ivinia. Thanks for chiming in.
I thought something like that might conceivably be the case with PayPal, but did not know for sure (and decided not to speculate).
[url=http://www.telltalegames.com/forums/album.php?u=57439][i]King's Quest[/i] & [i]Space Quest[/i] galleries (Telltale Forums)[/url]&&&&[url=http://www.adventurecompanion.com]The Adventure Companion[/url]
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| 1 FEB 2010 at 4:56pm |
Taurnil MithrandirJourneyman
Posts : 1093
Joined: 13 AUG 2006
Status : Online | Arkadia, inform us on your problem with your payment. Is everything ok or not?
....set the controls for the heart of the sun....
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| 2 FEB 2010 at 2:30pm |
ArkadiaPrivate Detective
Posts : 558
Joined: 1 JUN 2008
Status : Online | Hi guys,
I paid with Paypal via credit card. I use my Paypal for everything and I've never had a problem before. Not only that, but I went ahead and subsequently purchased Uru: Complete Chronicles through GOG.com, and that purchase registered immediately, I was able to download the game within the next minute.
It's been almost four days now and I have yet to receive an email reply from GOG, despite the fact that I emailed them within minutes of realizing that something had gone wrong with the purchase. :-? Usually companies respond much more quickly to transaction issues than this.
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| 3 FEB 2010 at 8:36pm |
Simo Sakari AaltonenSpace Cadet
Posts : 130
Joined: 23 APR 2004
Status : Offline | Maybe you should email them again, Arkadia. Really sorry to hear you have still not received a reply from them. :-?
[url=http://www.telltalegames.com/forums/album.php?u=57439][i]King's Quest[/i] & [i]Space Quest[/i] galleries (Telltale Forums)[/url]&&&&[url=http://www.adventurecompanion.com]The Adventure Companion[/url]
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| 4 FEB 2010 at 7:21pm |
ArkadiaPrivate Detective
Posts : 558
Joined: 1 JUN 2008
Status : Online | Quick update - STILL have not received a reply from GOG (been over 5 days now). I emailed them again just now. Hopefully I shall get a response soon :-/ I've never had a transaction issue take so long to be resolved before. Quite frustrating, especially with their delectable new downloads (GK1, my fave).
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| 5 FEB 2010 at 4:04pm |
ArkadiaPrivate Detective
Posts : 558
Joined: 1 JUN 2008
Status : Online | An update -
After sending another email (this one with an admittedly irritated tone), I have received a reply a day later. They said that they would try to resolve the problem, but did not offer a refund (this is a practice I'm accustomed to, as a customer experiencing not only transaction difficulties but poor communication). I asked for a refund and will let you guys know what happens.
I feel a bit guilty asking for a refund since they are a small-ish company who have started a service I very much appreciate, but at the same time I feel I should be holding them up to the same standards I expect from other businesses. And almost a week without a word of contact after something has gone wrong with my money - that's just not on for me :-/
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| 5 FEB 2010 at 6:45pm |
GodfreyIntergalactic Janitor
Posts : 36
Joined: 8 OCT 2009
Status : Online | I think you must just be very unlucky on this one. I have just bought a game from GOG (Personal Nightmare) and had no problems with payment via debit card. The only thing that has mildly concerned me with respect to ordering more, is that a 7 mb game download took quite a while at around 15 kbs / sec, while Big Fish and other downloads have been more than ten times faster.
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| 5 FEB 2010 at 7:03pm |
TechnoSpikePrivate Detective
Posts : 581
Joined: 26 APR 2005
Location: PT
Status : Offline | Hope everything turns out OK, Arkadia. Although I have yet to buy anything from them (the digital-only ownership of a game shocks a little with my love of big shiny boxes , although their catalog is becoming more tempting), from what I know they seem to care a lot for the clients and in general the clients seem to be very much pleased with them.
I would say that maybe they are a little overwhelmed right now with the recent Activison deal and maybe that is showing on customer relationships and server bandwidth...
UPDATE:
Just found out that they seem to have a bug with their customer support service... some tickets were marked as solved... maybe it was what happened to you... :-?
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