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Topic: Consumer Rights

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24 FEB 2003 at 12:46pm

judyann

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There seems to be quite a disagreement on whether selling used games is the same or almost the same as piracy because it deprives the company of income.

How about the other side?  I buy a game for $20-$40 and after 5 minutes decide I don't like the game (it's not what was promised in its packaging) or its bugs.  Or I can't get it to play on my system even though my computer meets its stated minumum requirements. It is my problem.

The stores I buy from have a no return policy if the game is open.  Neither the publisher or developer will take the game back and refund my money.  

If it needs a patch, I have to find it. In other words, I bought a defective product, but it is up to me to fix it.  I'm not talking about a little tweaking here and there.

A prime example is GK3.  I got to a certain point, and could not move on due to a missing file.  The store was no help. Sierra said it was my computer's fault, as always.  Finally, I found, after much searching the net, that I had to manually copy a file from disc 1 to my hard drive because of a defect in the installation process that apparently was prevelant in the first patch of CDs burned.  

If I buy other products in that price range that have a defect or other problems, I can return it within a reasonable time.  But not games.

Buying new games comes with a NO money back whatever the problem is guarantee.   Buying or trading for used games comes with the same guarantee, but the risk isn't as great cost-wise.

What is the gaming industry doing to address this problem?  What can they do?

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24 FEB 2003 at 2:16pm

Stammer

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The game industry does simply nothing at all!! >




Now about us...we can simply stop buying original games




Resistance is not futile, we're gonna win this thing, humankind is too good, we're not a bunch of under-achievers! We're gonna stand up, and we're gonna be human beings. We're going to get fired up about the real things, the things that matter! Creativity, and the dynamic human spirit that refuses to submit.

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24 FEB 2003 at 3:19pm

Snowman

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The worst that game manufacturers do is understate and/or give incomplete compatibility information on the box. In the past I have seen software (games and otherwise) that list a video card with a cetain amount of memory on the outside of the box, but when you open the box and read the documentation you find that you need a specific chipset/brand of video card, not just any card with 'x' amount of memory.

Luckily, the software I bought had a "satisfaction guaranteed or money back clause". So, after calling the company I was able to get my money back at the store.


As far as patches go, I recently ran across one of my newer games that needed a patch. When I went to the game companies site to get the patch, I was re-directed to another site for the patch where I either had to pay for instant access to their FTP server or wait in line for over 1/2 hour for a free server. Now that is total horses**t, if they've f***ed up the game in the first place the least they can do is carry the patch on their own site, not force me to search the Internet for one that I don't have to wait in line for.


Never do anything half-assed, always use your WHOLE ass!!

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24 FEB 2003 at 5:11pm

SirDave

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It's too bad that one of the gaming websites haven't gathered a comprehensive site for patches. I know that some sites do store some patches, but I mean a place where you could go and get, say, any adventure game patch that had ever been put out. I don't think any company would have a problem with letting their patch be on independent sites......at least, I would hope not!

The future ain't what it used to be!


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24 FEB 2003 at 6:35pm

Snowman

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I agree SirDave a website like that would be great!
Never do anything half-assed, always use your WHOLE ass!!

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24 FEB 2003 at 6:50pm

MrLipid

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I've had pretty good luck going here.  

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24 FEB 2003 at 7:00pm
Deleted UserI love and support adventure games and the adventure game industry.  And I write about games in the Schedule of Releases and try to give every game an even break.  That being said, like many of you I have become tired of games that don't and won't function on my computer.  And I agree that there is little that one can do about it once the shrink-wrap is torn.

I have my own approach to this problem.  I almost NEVER buy a game that is brand new on the market.  I am tired of waiting for patches that never come or that don't solve my problem when they do come.  So I wait a month, two months, six months or more if the game sounds buggy.  And I read what the reviews and other players are saying.  I still get burned but not nearly as often as I did when I had to have the hot new product on the shelf.  

Harriet@JA

24 FEB 2003 at 7:59pm

Jo

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[copy]So I wait a month, two months, six months or more if the game sounds buggy.  
Trouble is that where I live it can be sometimes hard to find the game you want 6 months after its release.

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25 FEB 2003 at 1:22am

JP

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I'm not sure where you are but in the UK - HMV, Game, and Gamestation all offer a return policy if you are not satisfied.
I am not sure how long they give you but it is definitely plenty of time to finish a game and then get your money back!
Bow down before the one you serve&&You're going to get what you deserve !

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25 FEB 2003 at 3:45am

Gayle

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I have had good luck with my local EB store.  Think they have a certain time period and if you bring back the box and everything looks okay they will give you store credit.

My pet peeve is buying a game for $50 and it runs like a beta version.  I ran out and bought Syberia and played until stuck at a certain spot.  There were a lot of us stuck at the same spot all posting at the Syberia site.  It took them at least two months to produce a patch to fix the problem.

The same thing happened to a friend of mine when Black and White came out.  





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26 FEB 2003 at 1:28am
Deleted UserI buy new releases after a couple months too- the price goes down and the bugs have been worked out. Unless it's something I'm really desparate to have of course. I remember buying Myst III and then being really frustrated trying to download a patch to fix stupid drive letter problems.
As for used games, how else am I going to find older releases? Stores don't have bargain bins anymore.



26 FEB 2003 at 2:36am

msadv

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I'm with Harriet. I have about a dozen games on my shelf that are either bug ridden and will require time and effort to get them running properly ( if ever) or have compatibility problems that I didn't know about in advance. So now, I just wait when a new game comes and check the reviews and posts about it.  Been a whole lot luckier since.

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4 MAR 2003 at 6:22am

jujigatame

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If you buy a game, it is yours, and like any other piece of property, reselling it is as legal as it gets.  Just don't keep a copy for yourself.

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4 MAR 2003 at 11:28pm

Gayle

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I thought by law, you can make a backup copy of any software you own ???

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5 MAR 2003 at 3:42am

jujigatame

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Well yes you can make a backup copy, but you cannot hold onto a copy and sell the original.  If you sell it you need to get rid of the copy as well.

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5 MAR 2003 at 4:22am

Gayle

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It is probably the word 'sell'.  

If I loan out my piece of software (after making a backup copy) and my original never comes back to me for whatever reason (they flushed it down the toilet, drove over it several times on a heavy gravel road, made the world's largest thumb ring) then I would use my backup in place of the now lost/vanished original.


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5 MAR 2003 at 4:38am

jujigatame

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I'm not sure exactly how it works, but I'm sure that's technically illegal because then couldn't people just make lots of "backups" and "lend" them to their friends.

U dig?

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5 MAR 2003 at 4:55am

Gayle

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If the indivdual is prone to that anyway, why wait til you sell a game.  Heck, you could make tons of them from the original, sell those and never have to sell your original.

Technically you may be right but I doubt that anyone is going to knock down someone's door because they have a backup copy of a piece of software.

Ethics Rule


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5 MAR 2003 at 4:59am

MichalN

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Originally Posted By jujigatame (5 MAR 2003 4:38am)
I'm not sure exactly how it works, but I'm sure that's technically illegal because then couldn't people just make lots of "backups" and "lend" them to their friends.

U dig?

Yes, but you don't
It is perfectly legal to make a backup copy of any software. It is not legal to give it to anyone else. I don't see anything strange about that.
I forgot my sig.

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5 MAR 2003 at 6:59am

jujigatame

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I wasn't saying it was illegal to make backups.  I was just theorizing as to the hypothetical situation where you make a backup and then lend the original to your friend who "loses" it.  It's sort of a grey area, because making a backup is legal, and lending your original out is legal, but put the two together, and you can come up with some shenanigans.

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5 MAR 2003 at 10:20am
Deleted UserI'm not so sure it's legal to lend out a copy of your game actually... But everyone does it anyway because it's considered so harmless.

Remember, that when you buy a game you only buy the right to use a copy of the game for private purposes.



5 MAR 2003 at 11:23am

Stammer

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Originally Posted By Petter_Holmberg (5 MAR 2003 10:20am)
I'm not so sure it's legal to lend out a copy of your game actually... But everyone does it anyway because it's considered so harmless.

Remember, that when you buy a game you only buy the right to use a copy of the game for private purposes.


That's true but noone does it anyway


Resistance is not futile, we're gonna win this thing, humankind is too good, we're not a bunch of under-achievers! We're gonna stand up, and we're gonna be human beings. We're going to get fired up about the real things, the things that matter! Creativity, and the dynamic human spirit that refuses to submit.

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5 MAR 2003 at 1:17pm

MichalN

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Originally Posted By Petter_Holmberg (5 MAR 2003 10:20am)
I'm not so sure it's legal to lend out a copy of your game actually... But everyone does it anyway because it's considered so harmless.

And because there's no way to enforce it anyway.

Remember, that when you buy a game you only buy the right to use a copy of the game for private purposes.

Actually it's not exactly clear what you bought when you purchase software. But the software vendors are not too keen to have teir theories tested in court.
I forgot my sig.

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6 MAR 2003 at 5:37pm
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Originally Posted By MrLipid (24 FEB 2003 6:50pm)
I've had pretty good luck going here.  

Very usefull website . Thanks



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