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Topic: HALP!  My game screen turned white/blank! &nb

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All Forums : [Adventure Games Forum] : Technical Help For Gamers by Gamers > HALP!  My game screen turned white/blank! &nb
29 OCT 2007 at 4:31am

mrsbwayne

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I was playing Agatha Christie, the new one, EUTS, when I told Hercule to walk off the screen. When he did, the next screen was white, including Hercule!  some of the objects were showing.  I tried to exit, the pointer still worked and looked the same, but the screen was blank.  I managed to save by scrolling over the menu area, and the words would pop up.  

I have a feeling it's a memory issue.  I turned everything off before playing!

HALP!
Sarina

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29 OCT 2007 at 5:03am

InlandAZ

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Post a few specs -

The game requires:
OS: Windows® 2000/XP
CPU: 1.4 GHz Pentium® 3 Processor
RAM: 256 MB
Disk Space: 1.5 GB
CD/DVD-ROM: 16x
Video Card: 64 MB DirectX® 9 Compatible Video Card
Sound: 16-bit DirectX® Compatible
Input: Mouse, Keyboard and Speakers


What?


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29 OCT 2007 at 12:07pm

ukpetd

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Originally Posted By mrsbwayne (29 OCT 2007 4:30am)
I was playing Agatha Christie, the new one, EUTS, when I told Hercule to walk off the screen. When he did, the next screen was white, including Hercule!  some of the objects were showing.  I tried to exit, the pointer still worked and looked the same, but the screen was blank.  I managed to save by scrolling over the menu area, and the words would pop up.  

I have a feeling it's a memory issue.  I turned everything off before playing!

HALP!
Sarina


Same thing happened to me. I tried everything i.e. turned off all the bells and whistles in the game. Tried reducing hardware accelleration, reduced screen resolution. No joy. I suspect it's my venerable graphics card (GeForece2 MX/MX400). Strangely the previous Christie game, "Murder on the Orient Express" has exactly the same spec requirement and played without problem with only some of the bells and whistles turned off. I've 1GB RAM so it has to be the graphics card memory. Problem is seen one click away from the front of the hotel, immediately after Poirot says "this is a good time to check the time to the cove". Whiteout blizzard conditions then apply. I've given up trying to play. I decided the game has to wait for a new computer. This one is a 1.2 processor, so plays slow for todays games.

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30 OCT 2007 at 12:24am

InlandAZ

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In as much as the Geforce 2 is DX 7 (and the minimum requirement for the game is DX9) it doesn't surprise me.

What?


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31 OCT 2007 at 12:17am

mrsbwayne

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So I need a new graphics card, is that what it is?  For me, the last Agatha game played fine as well.

I don't have the specs for the computer here at work, but it's pretty new.  About 6 months old.  Not super fancy, but it cost about $1000, came with a printer.  It's an HP.  From Best Buy. So it *should* be okay...  

Sarina

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31 OCT 2007 at 12:31am

Aya

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we exceed the requirements but still encounter the same bug... it happens randomly, and it may happen 10 times in 10 minutes and then play straight for a couple of hours... the only way out of it is to quit and restart... very frequent saves are needed too... a very annoying bug that i can't see how it got thru betatesting (or it didn't but the publisher rushed to release and wait for a patch...)

You have gotten the attention of the mysterious lady. She turns to face you. Her face is devoid of any flesh. You are frozen with horror as she begins ripping your body into a bloody mess.


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31 OCT 2007 at 3:04am

InlandAZ

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Originally Posted By Aya (31 OCT 2007 12:31am)
we exceed the requirements but still encounter the same bug... it happens randomly, and it may happen 10 times in 10 minutes and then play straight for a couple of hours... the only way out of it is to quit and restart... very frequent saves are needed too... a very annoying bug that i can't see how it got thru betatesting (or it didn't but the publisher rushed to release and wait for a patch...)

It does happen... not that it makes it acceptable... but short of the bug, how was the game?  Looks like it could be interesting.

Originally Posted By mrsbwayne (31 OCT 2007 12:17am)
So I need a new graphics card, is that what it is?  For me, the last Agatha game played fine as well.

I don't have the specs for the computer here at work, but it's pretty new.  About 6 months old.  Not super fancy, but it cost about $1000, came with a printer.  It's an HP.  From Best Buy. So it *should* be okay...  

Sarina

You never know - $1000.00 doesn't much these days.  Low end PC's are quite fond of  IGP's (and some games do have issues with them).

Run DXDiag and see what you've got...  

What?


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31 OCT 2007 at 3:36am

mrsbwayne

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I'm sorry, I'm not very computer smart.  What exactly should I run?  And where do I get the specs?  On the front of the machine it says it has 200 GB hard drive and 1024mb of ram, but that's all I could find.
Thanks,
Sarina

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31 OCT 2007 at 3:44am

InlandAZ

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DxDiag - Click Start, Run - enter DXDIAG and press okay.  After it completes click the Display Tab to find the specifics.  The hardware is listed on the left hand pane (Device), the software on the right (Drivers).

If you're running Vista the run command is located under Start, All Programs, Accessories.

Here's what it looks like on my Desktop PC -

[img]http://s118.photobucket.com/albums/o92/InlandAZ/DXDiag.jpg[/img]

I have a 6800XT -

What?


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31 OCT 2007 at 5:31am

mrsbwayne

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Okay, I saved it as a text file, I just copied the first few things, that looked most relevant.  What do I need to do to improve the machine so it'll play the game?  Thanks!  Sarina

------------------
System Information
------------------
Time of this report: 10/30/2007, 22:27:03
      Machine name: YOUR-4DACD0EA75
  Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
          Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
      System Model: RR789AA-ABA a1646x
              BIOS: Phoenix - AwardBIOS v6.00PG
         Processor: Intel(R) Core(TM)2 CPU          6300  @ 1.86GHz (2 CPUs)
            Memory: 1014MB RAM
         Page File: 539MB used, 1901MB available
       Windows Dir: C:\WINDOWS
   
irectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
 
irectX Files Tab: No problems found.
     
isplay Tab 1: No problems found.
       Sound Tab 1: No problems found.
         Music Tab: No problems found.
         Input Tab: No problems found.
       Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
       Card name: Intel(R)  G965 Express Chipset Family
    Manufacturer: Intel Corporation
       Chip type: Intel(R) GMA 3000
        DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&
EV_29A2&SUBSYS_2A36103C&REV_02
  Display Memory: 256.0 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
         Monitor: Plug and Play Monitor
 Monitor Max Res: 1600,1200
     
river Name: igxprd32.dll
  Driver Version: 6.14.0010.4624 (English)
     
DI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 6/23/2006 14:01:32, 48128 bytes
     WHQL Logo'd: Yes
 WHQL Date Stamp: n/a
             VDD: n/a
        Mini VDD: igxpmp32.sys
   Mini VDD Date: 6/23/2006 14:02:02, 1095680 bytes
Device Identifier: {D7B78E66-6AE2-11CF-9C61-3C0AA3C2CB35}
       Vendor ID: 0x8086
       
evice ID: 0x29A2
       SubSys ID: 0x2A36103C
     Revision ID: 0x0002
     Revision ID: 0x0002
     Video Accel:
Deinterlace Caps: n/a
        Registry: OK
    DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

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31 OCT 2007 at 6:16am

InlandAZ

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Assuming this is the correct model - you've got an IGP (Integrated Video Processor)

HP Pavilion Media Center a1646x Desktop PC

You should have an available PCI Express x16 slot, so depending on the Power Supply (which I can't seem to locate) and the amount of money you care to part with - something like a 7600GT or an 8600GT ought to give you better performance.

But if this is truly a bug - it will do nothing for this specific game.

What?


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31 OCT 2007 at 2:45pm

Aya

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Originally Posted By InlandAZ (31 OCT 2007 3:03am)
Originally Posted By Aya (31 OCT 2007 12:31am)
It does happen... not that it makes it acceptable... but short of the bug, how was the game?  Looks like it could be interesting.

it is pretty interesting... i find it better than orient express but not as good as and then there were none... very easy though and incredibly linear... very interesting the way it is presented (you may play as poirot, but actually, you don't!)

You have gotten the attention of the mysterious lady. She turns to face you. Her face is devoid of any flesh. You are frozen with horror as she begins ripping your body into a bloody mess.


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31 OCT 2007 at 3:53pm

InlandAZ

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I'll have to pick it up and give it a shot - I've been stuck in replay land for the last few weeks.

What?


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3 NOV 2007 at 12:49pm

ukpetd

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Originally Posted By InlandAZ (30 OCT 2007 12:23am)
In as much as the Geforce 2 is DX 7 (and the minimum requirement for the game is DX9) it doesn't surprise me.


Bought an FX5200 with 256Mb onboard, cheapest DirectX 9 compatible AGP graphics card. Now plays even with bells and whistles. I've a couple of other games that wouldn't play on the old card which will now need reinstalling and trying out.

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3 NOV 2007 at 5:25pm

InlandAZ

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Originally Posted By ukpetd (3 NOV 2007 12:49pm)
Originally Posted By InlandAZ (30 OCT 2007 12:23am)
In as much as the Geforce 2 is DX 7 (and the minimum requirement for the game is DX9) it doesn't surprise me.


Bought an FX5200 with 256Mb onboard, cheapest DirectX 9 compatible AGP graphics card. Now plays even with bells and whistles. I've a couple of other games that wouldn't play on the old card which will now need reinstalling and trying out.

The 5200 is on the lower end of the DX 9.0 cards - it will work, and so long as you’re happy with the performance it's a great buy (they're dirt cheap these days).  The only drawback is that the shader model support is limited to 2.0 (Direct X 9.0).  Many newer games today require shader model 3.0 (Direct X 9.c). The low end for this type of this card is a GeForce 6200.

Like I said if you're happy with it, it will work just fine - I played all the way through Dreamfall with a GeForce Ti 4200 without a single issue (and the card was nowhere in the supported hardware list).

Glad you got it working!    

What?


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5 NOV 2007 at 1:42pm

mj2c

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Just played this game on a machine that fails the spec on just about all fronts.

It`s an AMD 1800+ with 256M, 64M of which is used up for the onboard SIS gfx. OS is Win98FE.
Obviously I turned off all the fancy gfx stuff. The only problem I had was the same one I encountered in the previous game in that when I loaded a saved game then sometimes the background didn`t appear. I got round this when I found that if I return to Poirots office before I saved a game then the load game would work properly. This worked 100% of the time.

The game was a bit sluggish but thats down to the underpower of my machine. It`s a shame that the makers couldn`t iron out this little glitch given that quite a few adventure players still use the old OS for compatability with old games.

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6 NOV 2007 at 6:53pm

InlandAZ

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Originally Posted By mj2c (5 NOV 2007 1:41pm)
Just played this game on a machine that fails the spec on just about all fronts.

So, is that the glitch you refer too?  :


It's hard to complain when you don't meet the publisher at least half way.

What?


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7 NOV 2007 at 12:42am

mj2c

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Originally Posted By InlandAZ (6 NOV 2007 6:53pm)
Originally Posted By mj2c (5 NOV 2007 1:41pm)
Just played this game on a machine that fails the spec on just about all fronts.

So, is that the glitch you refer too?  :


It's hard to complain when you don't meet the publisher at least half way.


Who`s complaining?

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7 NOV 2007 at 2:08am

InlandAZ

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Originally Posted By mj2c (7 NOV 2007 12:42am)
Originally Posted By InlandAZ (6 NOV 2007 6:53pm)
Originally Posted By mj2c (5 NOV 2007 1:41pm)
Just played this game on a machine that fails the spec on just about all fronts.

So, is that the glitch you refer too?  :


It's hard to complain when you don't meet the publisher at least half way.


Who`s complaining?


>>->   It`s a shame that the makers couldn`t iron out this little glitch given that quite a few adventure players still use the old OS for compatability with old games.

What?


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7 NOV 2007 at 1:48pm

mj2c

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Not a complaint, just an opinion.

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7 NOV 2007 at 5:51pm

InlandAZ

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So your opinion is: They should have prvoided support for obsolete hardware and software - and because they didn't it's a glitch?   Leave the old OS and hardware for games that were designed for them.    

What?


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8 NOV 2007 at 10:57am

mj2c

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Oh dear. I`ve really found one with you.

Let me clear this up in a way that even someone as petty as you can understand (although I have my doubts)

I was quite pleased that a game that, although states the need for Win2k+ to run, actually still works with win98. I thought I would point this out as I know that there are still some people who use this OS because it allows them to still run old(ish) adventure games. I then pointed out the only real glitch that I experienced, and a work-round. Perhaps the word `glitch` has a far more deadly connotation for you than it does for me.

Given that this was such a minor problem I then suggested it was a shame they couldn`t have ironed this small problem and open the game up for more users. That about sums it up. I don`t know were you get the notion I am criticising the makers.

Anyway this is becoming too childish for me (it`s clearly you`re forte) and has degenerated into one of  of those `I`m going to pick fault with anything and everything you say until you give me the last word` type threads.

I`ll leave the stage open for you so you can take the final bow...

<Cue applause>...

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8 NOV 2007 at 4:46pm

InlandAZ

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Sorry you feel that way -

And yes, the word glitch literally means a defect or malfunction (which is how I read it)...  

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23 DEC 2007 at 5:20am

Susan

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Oh joy.  I also experienced the white screen issue in the same spot: in front of the hotel when utilizing the stop watch.

I can't wait to see where it turns up next.  

I miss my Bubba: 1986 - 2006.


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23 DEC 2007 at 5:11pm

InlandAZ

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Had the game in my hand the other day - put it back on the shelf... Aya stated the same, it just seems to happen randomly.   If they get around to publishing a fix maybe I'll buy it, it looks interesting.  

What?


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All Forums : [Adventure Games Forum] : Technical Help For Gamers by Gamers > HALP!  My game screen turned white/blank! &nb

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